How can I change my reward tier and/or add items from other reward tiers?
At the top of the campaign, click “MANAGE YOUR PLEDGE”.
Click “CHANGE YOUR PLEDGE”.
Select your desired reward tier ( or you can keep the same tier and add items from other tiers in the next step - Add-ons )
Once you have selected your tier, the next screen will show you all the available ADD-ONs (such as other variant covers).
Then you proceed to check out.
Last updated: December 06, 2021 11:56
Do you ship outside of America ( USA and Canada )?
Yes, we ship worldwide! Shipping internationally is currently expensive and can take some time. That said, we have provided international shipping fees that are calculated with your pledge and add-ons. We do ask our international backers to be patient with shipments as the current Covid environment has delayed shipments more than usual. You will receive an email with tracking info once shipments are on the way. The plan is to start shipments in late February 2022.
Last updated: December 06, 2021 11:54
How can I contact you for additional inquiries?
You can message us directly through Kickstarter or you can email us at: [email protected]
Last updated: December 06, 2021 12:00
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.